Privacy policy
Last Updated: June 2025
Your privacy matters to us. This Privacy Policy explains what personal data we collect, how we use it, and what rights you have.
By using the Telehealth Regulations website and platform, you agree to the practices described in this policy. If you do not agree, please discontinue use of the platform.
1. Who We Are
Telehealth Regulations is an online CPD e-learning platform offering courses in telehealth and related topics to a global audience. When this policy refers to "we", "us", or "our", it means Telehealth Regulations.
We are the data controller for personal information collected through this platform.
2. What Data We Collect
We collect different types of data depending on how you use our platform.
Data You Give Us
- Your name and email address when you create an account
- Billing information when you make a purchase (handled securely by our payment provider — we do not store card details)
- Any messages you send us through our contact form or support channels
Data We Collect Automatically
- Your IP address and general location
- Browser type and device information
- Pages visited and time spent on the platform
- Course progress and completion data
3. How We Use Your Data
We only use your data for specific, legitimate purposes. These include:
- Creating and managing your account
- Processing your course purchases and issuing receipts
- Delivering course content and tracking your progress
- Sending you a CPD certificate upon course completion
- Responding to your queries or support requests
- Improving the platform and course content based on usage patterns
- Sending you updates or information about new courses, where you have given consent
We will never sell your personal data to third parties.
4. Legal Basis for Processing
We process your data under the following legal bases:
- Contract: to provide you with the service you have purchased
- Legitimate interests: to improve our platform and communicate with you as a customer
- Consent: for any marketing communications, which you can withdraw at any time
- Legal obligation: where we are required to retain data for tax, legal, or regulatory purposes
5. Cookies
We use cookies on our website. Cookies are small files stored on your device that help us improve your experience.
We use the following types of cookies:
- Essential cookies — required for the platform to function (login sessions, cart, security)
- Analytics cookies — help us understand how learners use the platform, so we can improve it
- Preference cookies — remember your settings and choices
You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect how the platform works.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
6. Data Sharing and Third-Party Services
We work with a small number of trusted third-party service providers to operate the platform. These may include:
- Payment processors — to securely handle your transactions
- Email service providers — to send you account-related communications
- Analytics providers — to help us understand platform usage
- Hosting and infrastructure services — to keep the platform running securely
We only share the minimum data necessary with these providers. All third-party providers we use are required to handle your data in line with applicable data protection laws.
We do not sell, rent, or trade your personal data with any other parties.
7. International Data Transfers
As Telehealth Regulations serves a global audience, your data may be stored or processed in countries outside your own. Where this is the case, we ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
8. How Long We Keep Your Data
We keep your personal data for as long as necessary to provide our services and meet our legal obligations.
- Account data: retained while your account is active and for a reasonable period afterwards
- Purchase records: retained for the period required by tax and accounting law
- Support communications: retained for a reasonable period to help resolve any follow-up issues
When data is no longer needed, we delete or anonymise it securely.
9. Data Security
We take the security of your personal data seriously. We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
While we do our best to protect your information, no online platform can guarantee complete security. We encourage you to use a strong password and keep your login details private.
10. Your Rights
Depending on where you are located, you may have the following rights regarding your personal data:
- The right to access the data we hold about you
- The right to correct any inaccurate or incomplete data
- The right to request deletion of your data (subject to legal requirements)
- The right to restrict or object to how we process your data
- The right to data portability — to receive your data in a structured format
- The right to withdraw consent for marketing at any time
To exercise any of these rights, please contact us through the Contact page on our website. We will respond within 30 days.
11. Marketing Communications
We may send you emails about new courses, updates, or offers — but only if you have opted in.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email, or by contacting us directly.
12. Children's Privacy
Our platform is not intended for use by children under the age of 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
13. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page. If the changes are significant, we will let you know by email or through a notice on the platform.
We encourage you to review this policy periodically.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, or about how we handle your data, please get in touch through the Contact page on our website.
If you are not satisfied with how we handle your data, you may also have the right to lodge a complaint with the relevant data protection authority in your country.